1. About Precknash

Precknash provides digital services to businesses, including but not limited to:

• website design and development;
• custom web applications and internal platforms;
• WhatsApp AI assistants and business automation;
• brand identity, content, and digital marketing support;
• ongoing maintenance, hosting coordination, and technical consulting.

We are based in Zimbabwe and work with clients locally and internationally unless a project agreement states otherwise.

2. Agreement hierarchy

These Terms apply to general website use and pre-contract enquiries. When you engage Precknash for a paid project, a written proposal, statement of work, or signed contract (“Project Agreement”) may include additional or different terms covering scope, fees, timelines, acceptance, and liability.

If there is any conflict between these website Terms and a signed Project Agreement, the Project Agreement prevails.

3. Website access and acceptable use

We grant you a limited, non-exclusive, revocable licence to access our website for lawful personal or business purposes. You agree not to:

• attempt unauthorised access to our servers, admin areas, or client systems;
• probe, scan, or test vulnerabilities without our written permission;
• introduce viruses, malware, spam, or harmful code;
• scrape, harvest, or republish substantial content without consent;
• impersonate another person or misrepresent your affiliation;
• use our site or WhatsApp channels to harass, abuse, or send unlawful content;
• interfere with the proper functioning of the website or messaging services.

We may suspend or block access where we reasonably believe these Terms have been violated or where necessary for security or maintenance.

4. Website content and accuracy

Information on our website — including service descriptions, case studies, blog posts, and marketing copy — is provided for general information. While we strive for accuracy, content may not reflect the latest offerings, integrations, or pricing models.

Nothing on the website constitutes legal, financial, or technical advice tailored to your situation. You should obtain independent professional advice where needed.

5. Enquiries, quotes, and proposals

Submitting a contact form, sending WhatsApp messages, or requesting a call does not create a binding contract. Project scope, deliverables, milestones, fees, payment schedules, and dependencies are confirmed only in a written proposal or Project Agreement after discovery.

Precknash does not publish fixed public pricing for bespoke work. Any indicative figures shared in conversation, AI replies, or marketing materials are estimates only and may change based on requirements, integrations, timelines, and third-party costs.

We reserve the right to decline projects that fall outside our expertise, capacity, or ethical standards.

6. WhatsApp AI assistant

Our WhatsApp assistant uses automation and artificial intelligence to answer frequently asked questions, route enquiries, and suggest next steps. By messaging us, you acknowledge that:

• replies may be generated automatically and are not guaranteed to be complete, current, or error-free;
• important commercial, legal, or technical decisions should be confirmed with a human Precknash representative;
• messages may be stored and processed as described in our Privacy Policy;
• availability may be interrupted by Meta platform outages, maintenance, or policy changes beyond our control.

Do not rely solely on automated responses for time-critical or safety-critical decisions.

7. Client projects — scope and changes

Project Agreements define what will be delivered, in what format, and by when. Requests outside agreed scope (“change requests”) may require additional fees and timeline adjustments. We document material scope changes in writing before proceeding unless both parties agree to a faster process for minor items.

Client responsibilities typically include timely feedback, access to required content and accounts, and approval of milestones. Delays in client inputs may shift delivery dates accordingly.

8. Intellectual property

Unless otherwise stated in a Project Agreement:

• Precknash retains ownership of pre-existing code libraries, frameworks, design systems, internal tools, and general know-how used across projects;
• client-specific deliverables agreed in the Project Agreement transfer to the client upon receipt of full payment for the relevant phase or project;
• third-party assets (fonts, stock imagery, licensed plugins, SaaS subscriptions) remain subject to their respective licences and may require ongoing client subscriptions;
• Precknash may display completed work in portfolios, proposals, and marketing unless a confidentiality clause in the Project Agreement restricts this.

Website branding, copy, graphics, and layout on precknash.co.zw are owned by Precknash or used under licence. Unauthorised reproduction is prohibited.

9. Third-party platforms and dependencies

Many solutions rely on external services — hosting providers, domain registrars, WhatsApp/Meta, payment gateways, analytics, email APIs, AI providers, and client-owned systems. Your use of those services is also governed by their terms and fees.

Precknash is not liable for outages, API changes, account suspensions, or pricing changes imposed by third parties, but we will use reasonable efforts to advise clients of material impacts and propose mitigations.

10. Fees, invoicing, and payment

Fees, currencies, deposit requirements, and payment methods are specified in proposals or invoices (commonly USD for international clients). Unless otherwise agreed:

• deposits may be required before work begins;
• invoices are due on the date stated on the invoice;
• late payment may pause work, withhold deliverable handover, or incur agreed late fees;
• client-side third-party costs (domains, hosting, ads, licences) are the client’s responsibility unless explicitly included in scope.

All fees are exclusive of applicable taxes unless stated otherwise.

11. Warranties and service levels

For paid projects, any express warranties, support periods, or service-level commitments are stated in the Project Agreement. Otherwise, we perform services with reasonable skill and care consistent with professional industry standards.

Except as expressly stated in writing, we do not warrant uninterrupted website availability, error-free software in all environments, or compatibility with every browser, device, or legacy system without explicit scoping.

12. Limitation of liability

To the fullest extent permitted by applicable law:

• Precknash is not liable for indirect, incidental, consequential, special, or punitive damages arising from website use or general pre-contract enquiries;
• we are not liable for loss of profits, revenue, data, or business opportunity except where such limitation is prohibited by law;
• for paid engagements, any cap on liability will be set out in the Project Agreement if agreed.

Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence where such limitation is unlawful.

13. Indemnity

You agree to indemnify and hold Precknash harmless against claims, damages, and reasonable costs arising from your misuse of the website, violation of these Terms, or infringement of third-party rights through content or materials you supply to us for a project — except to the extent caused by our own negligence or breach.

14. Confidentiality

Each party may receive confidential business information during discussions or delivery. We treat non-public client information as confidential and expect clients to treat our proprietary methods, unpublished pricing, and non-public proposals similarly, unless information is already public or disclosure is required by law.

15. Termination and suspension

We may modify, suspend, or discontinue website features or the WhatsApp assistant for maintenance, security, or operational reasons. For commercial engagements, termination rights and consequences (including payment for work performed) are governed by the applicable Project Agreement.

Either party may cease pre-contract discussions at any time without obligation.

16. Force majeure

Neither party is liable for delay or failure to perform obligations caused by events beyond reasonable control, including natural disasters, power or internet outages, government actions, labour disputes, or major platform failures — provided the affected party notifies the other promptly and uses reasonable efforts to resume performance.

17. Governing law and disputes

These Terms are governed by the laws of Zimbabwe, without regard to conflict-of-law rules. Parties agree to attempt good-faith resolution through direct discussion before pursuing formal proceedings. Subject to any different forum in a Project Agreement, courts in Zimbabwe shall have jurisdiction over disputes arising from these website Terms.

18. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes are published constitutes acceptance of the updated Terms for general website use. Active Project Agreements continue under their existing terms unless both parties agree otherwise.

19. Severability and entire agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. For general website use, these Terms together with our Privacy Policy constitute the entire understanding between you and Precknash regarding the website, superseding prior informal statements to the extent of any conflict.

20. Contact

Questions about these Terms? Contact hello@precknash.co.zw or visit our contact page. We welcome clarity questions before you engage us for a project.